Shipping & Delivery Policy

Shipping availability and rates

Shipping destinations, services and charges depend on the delivery address, product weight and parcel size. Available options and charges are shown at checkout whenever an automatic rate is available.

Some oversized, heavy, made-to-order or project products are not eligible for standard or free shipping. These orders may require a separate freight quotation. If no shipping option appears at checkout, please contact us at filer.888@gmail.com before placing your order.

Order processing

Processing time varies by product availability and order requirements. We will contact you if an item requires additional preparation time or project confirmation.

Tracking

When tracking is available, the tracking number and carrier information will be sent after dispatch. You can use the carrier link in your shipping confirmation or visit our Track Order page. Tracking updates may take time to appear after the parcel is collected.

Delivery estimates

Delivery estimates are not guaranteed and may be affected by destination, customs clearance, carrier capacity, weather and other circumstances outside our control. Split shipments may be used when products are dispatched from different locations.

Customs, duties and taxes

Import duties, taxes or customs charges may apply depending on the destination. Unless they are expressly included at checkout, these charges are the recipient's responsibility.

Delivery issues

Please check the delivery address before submitting your order. If a parcel arrives damaged, is missing items or has not arrived within the carrier's expected timeframe, contact filer.888@gmail.com with your order number and relevant photos or tracking details.