Refund & Return Policy

30-day return requests

You may request a return within 30 days after receiving your order. To be eligible, the item must be unused, uninstalled and in the same condition in which it was received, with its original packaging, accessories and proof of purchase.

Before sending anything back, email filer.888@gmail.com with your order number and the reason for the return. Returns sent without prior authorization may not be accepted. The approved return address and instructions will be provided by email.

Damaged, defective or incorrect items

Please inspect your order promptly after delivery. If an item is damaged, defective or incorrect, contact us as soon as possible and include clear photos or an unpacking video. We will review the issue and provide an appropriate replacement, replacement part or refund solution.

Return shipping

For an approved return caused by a confirmed product defect, shipping damage or an incorrect item, we will provide return or replacement instructions. For other approved returns, return shipping costs are normally the customer's responsibility unless required otherwise by applicable law.

Exceptions

Installed, used, altered or incomplete products cannot normally be returned unless they are defective. Custom-made, special-order and clearance items may be non-returnable when this is clearly disclosed before purchase. Gift cards are non-returnable. These exclusions do not limit rights that cannot be excluded under applicable consumer law.

Exchanges

Contact us before returning an item for exchange. Depending on product availability, we may arrange a replacement or ask you to return the original item and place a new order.

European Union 14-day cooling-off period

If an order is delivered into the European Union, applicable law may give you the right to cancel or return it within 14 days without giving a reason. The item must be unused, uninstalled and returned with its original packaging and accessories, subject to legally permitted exceptions.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since approval, contact filer.888@gmail.com.