Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how FILER ("we", "us" or "our") collects, uses and shares personal information when you visit filer.store, contact us or make a purchase.

Information we collect

We may collect contact and account details, billing and shipping information, order and payment-related information, customer-support communications, and technical information such as your IP address, browser, device, cookie identifiers and interactions with the store.

How we use information

We use personal information to operate the store, process payments, fulfil and deliver orders, provide tracking and customer support, prevent fraud, maintain security, comply with legal obligations, improve our services and—where permitted or with your consent—send marketing communications.

How information is shared

We share information only as reasonably necessary with service providers that help us operate the business, including Shopify, payment providers, logistics and fulfilment partners, customer-support tools, analytics providers and advertising services. We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction.

Our store is hosted by Shopify. Information about Shopify's privacy practices is available at Shopify Privacy Policy.

Cookies and similar technologies

We and our service providers use cookies and similar technologies for essential store functions, preferences, analytics and advertising. Where required, you can manage non-essential cookies through the privacy or cookie controls shown on the storefront. Browser settings can also be used to restrict cookies, although some store features may then work differently.

International processing

Because our customers, service providers and fulfilment network operate internationally, personal information may be processed outside your country. We use service providers and safeguards appropriate to the applicable legal requirements.

Retention and security

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes and comply with legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to certain processing, or withdraw consent. You may unsubscribe from marketing emails using the link in the message. To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

Children

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

Changes

We may update this policy to reflect changes to our practices, services or legal obligations. The latest version will be posted on this page with an updated date.

Contact

Email: filer.888@gmail.com
Business office: Room 502C, 5/F, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong